Need help? You’re in the right place.
We know finding the right water bottle isn’t always simple. That’s why we’re here — to answer questions, solve issues, and make your experience smooth from start to sip.
Whether you’re looking for product advice, have an issue with an order, or want to explore a collaboration — we’re happy to help.
💌 How to Reach Us
📧 Email Support
Got a question, concern, or suggestion? Send us an email — we usually reply within 24 hours.
Email: support@onlinewaterbottle.com
Please include your order number (if you have one) so we can help you faster.
For Order Questions or Returns
If your bottle arrived damaged, late, or not quite what you expected — don’t worry. Just contact us and we’ll sort it out. Your satisfaction matters, and we’re here to make things right.
Business & Bulk Inquiries
Want to stock our bottles in your store? Looking to collaborate on a campaign?
Reach out to us directly at:
Email: hello@onlinewaterbottle.com
Customer Support Hours
Monday to Saturday: 9:00 AM – 6:00 PM (GST)
Sunday & Public Holidays: Closed — but we’ll get back to you first thing the next business day.
🧡 We’re Real People
No bots. No auto replies. Just a small team that cares about hydration, good design, and happy customers.
Reach out anytime — even if it’s just to say hi. We’d love to hear from you.